FAQ

Frequently Asked Questions

Answers about courses, enrollment, reporting, and student access

Find general information about Excellence CE Academy, course access, enrollment, continuing education reporting, certificates, and course completion. Review the individual course listing before enrolling for the most current course-specific information.

Quick Topics

How can we help?

Select any question below to open the answer.

01 Academy and course structure
02 Enrollment and student access
03 CE reporting and approval
04 Pricing and completion
General Questions

About the academy and course structure

Learn more about Excellence CE Academy, its instructors, and the formats used to deliver continuing education.

What is Excellence CE Academy LLC?

Excellence CE Academy LLC is a continuing education business focused on providing professionally developed learning opportunities for massage therapists through accessible online instruction and a growing course catalog.

Who teaches the courses?

The academy is currently founder-led, with Gersy Rodriguez serving as founder and lead instructor. Additional qualified instructors may be added as the academy expands.

Are all courses online?

Courses are available online unless a specific course listing states otherwise. Excellence CE Academy is also developing live, hands-on continuing education. Review each course listing for its exact delivery format and requirements.

How do I access a course?

Select the course from the Courses page. The course listing will direct you to its Creator LMS page, where you can review the course information and proceed with enrollment or course access.

Enrollment and Student Access

Questions about getting started

Review how to enroll, access your account, and complete an online course through the learning platform.

How do I enroll in a course?

Select the course from the Courses page and follow the enrollment instructions on the corresponding Creator LMS course page.

Do I need an account to access my course?

Yes. Student access is connected to your Creator LMS account. Follow the account and login instructions provided during enrollment.

Can I take an online course at my own pace?

Most online courses are designed for self-paced learning. Students should still review the individual course listing for completion requirements, assessments, or applicable time limits.

Where do I log in after enrollment?

Use the Account area of the Excellence CE Academy website to access your Creator LMS student dashboard and enrolled courses. Contact the academy if you need assistance locating your course.

Reporting and Approval

Continuing education and compliance questions

Course approval and reporting information may vary by course. Always review the current course listing before enrollment.

How long does CE reporting take?

Excellence CE Academy is committed to accurate CE reporting. Most courses are reported within one week after successful completion, although reporting may take up to 30 days depending on processing timelines and applicable requirements.

Are your courses approved?

Course approval status may vary by offering. Review the individual course listing for its current status, approved credit hours, and CE Broker course number.

Will every course be reported the same way?

Reporting procedures may vary depending on the course type, approval requirements, delivery format, and applicable reporting process. Review the course-specific information before enrolling.

What should I do if my CE credit has not appeared?

First confirm that you completed all lessons, the final assessment, and any other course requirements. If the expected reporting period has passed, contact the academy with your full name, course title, and completion date.

Course Information

Pricing, completion, and course details

Review the course listing for the current price, credit hours, delivery format, approval status, and enrollment information.

Are course prices listed before enrollment?

Yes. The current price should be displayed on the Courses page and on the individual Creator LMS course page before enrollment.

Will I receive proof of completion?

Completion documentation is provided according to the course structure and applicable reporting process. Review the individual course information for its certificate or completion-document requirements.

Can course offerings change?

Yes. Course availability, approval status, price, format, and reporting timelines may change. Review the current course listing before completing an enrollment.

Will more instructors and courses be added later?

Yes. Excellence CE Academy is designed to grow with additional qualified instructors, online continuing education courses, and live clinical training opportunities.

Important Information

Review each course listing carefully

Course details may vary

Course pricing, approval status, credit hours, delivery format, enrollment availability, completion requirements, and reporting timelines may vary by course. Confirm the most current information on the individual course page before enrollment.

Additional Assistance

Still have a question?

Review the current course catalog or contact Excellence CE Academy for assistance with enrollment, student access, course completion, certificates, or CE reporting.

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